1.2 Network Segmentation
Pixellot venue systems are closed, single-purpose appliances. They must be
installed on a dedicated VLAN or an isolated network segment, separated from:
- Public, guest and visitor networks, including guest Wi-Fi
- General-user networks used by staff, members, students or other occupants
- Administrative, business and payment systems
- Any network segment carrying unmanaged or personally owned devices
Routing from these networks to the venue system segment must not be permitted.
Note: Installing the system on a shared or general-access network removes the
primary network control the system relies on, and exposes its management
interfaces to any device on that network.
1.3 Inbound Connections
The venue system does not require any inbound connection from the venue network
in order to operate.
All communication with Pixellot services is outbound and is initiated by the
system itself, using the domains and ports listed in section 1.1. Inbound
connections from the local network to the venue system may therefore be blocked
without affecting streaming, recording, production or remote management.
Where the network supports it, Pixellot recommends restricting device discovery
and scanning traffic from general-user networks to the venue system segment.
The venue system is delivered with a minimal service footprint. Windows Defender
Firewall is enabled and denies inbound connections by default. Only the ports
required by the Pixellot software are permitted, and these rules are applied by
the Pixellot installer as part of the standard system configuration.
1.4 System Access and Remote Management
The venue system requires no local interaction to run. In normal operation it is
installed with no keyboard, no mouse and no monitor attached. Peripherals are
used only during installation, or during on-site service by a Pixellot-authorised
technician, and are removed at the end of that activity.
Remote access to a venue system is permitted through authorised channels only:
- The Pixellot ecosystem (Pixellot CMS and the Pixellot management services)
- LogMeIn (LMI), a third-party remote access platform authorised for use on
Pixellot systems
Access through these channels is limited to named users authorised by Pixellot.
Remote-access tools other than those listed above must not be installed on, or
used to reach, a venue system.
Customers and venue staff manage their systems through the Pixellot CMS and the
Pixellot applications. Direct operating-system level access to the venue system
is not part of the product and is not required for any customer workflow.
1.5 Integrated Wireless Access Point
The venue system includes an integrated wireless access point. Its sole
authorised purpose is to provide a direct local connection for the Pixellot
Connect application during installation, configuration and service.
The integrated access point must not be used as a general-purpose wireless
network. Specifically, it must not be used to:
- Provide Wi-Fi or internet access to phones, tablets, laptops or any other
general-purpose device
- Connect devices unrelated to the operation of the venue system
- Bridge other devices onto the venue network or onto the venue system
Note: Any device that joins the integrated access point shares a network segment
with the venue system. Using it as a general-purpose wireless network therefore
bypasses the network segmentation required in section 1.2, and places the
system's management interfaces within reach of unmanaged devices.