Initiating A Chat

Initiating A Chat

Help is just a click away!  If you are vexed by a question you simply can't find the answer to, please contact one of our support crew for help.  In the lower right corner of the screen, click on the black 'Help' bubble:

Type the word 'chat' into the help box:

This article will be listed as a result, as well as a button to engage in a live chat.  Press that button, select the department you wish to reach (sales or support) and an agent will pop on to help you:


From inside the VidSwap app, click on the 'Account' bars in the upper right corner of the screen, and select 'Chat':

    • Related Articles

    • VidSwap REPLAY Reference / Help Videos & Training Sessions

      For a quick walkthrough on the basic controls in the VidSwap REPLAY app, please watch this: ​  https://youtu.be/UzuxjcyHTxY For a step-by-step 'VidSwap REPLAY' set-up video walkthrough for 2020 (and beyond) systems, please go here.(FIX LINK) For a ...

    • Editing Attributes In Flow-Based Sports

      If you're looking to change the data assigned to a tag's system or custom attributes (an attribute is any information such as team designation, period number, shot result, athlete info, etc.), you can accomplish that quickly and easily, as described ...

    • Custom Tags

      Custom tags are powerful tools that will enable you to create your own tag definitions or spotlight any game event you wish to examine more closely. For example, you may wish to define all of your formations and play calls, feature in-house ...

    • VidSwap Voluntary Product Accessibility Template (VPAT)

      Here is a link to a document which covers the VidSwap Voluntary Product Accessibility Template (VPAT). If you have any questions, or if there's anything we can help with, please contact Support at support@vidswap.com.

    • VidSwap Terms Of Use And User Data Privacy Policy

      Here is a link to a document which covers the VidSwap Privacy Policy, Terms of Use, Privacy Policy, Cookies Policy, and other information.   If you have any questions, or if there's anything we can help with, please contact Support at ...