Common Isues
Playback Errors in Google Chrome / Hardware Acceleration
If you're experiencing playback errors while using Google Chrome as your browser, here's something you can try. There is currently a bug in Chrome on Windows, and this may fix your issue: 1) Open Chrome and type, chrome://flags 2) Scroll about a ...
Video Playback Is Slow / Freezing / Buffering Issues
If you're experiencing slow video playback, here are a couple of things to try: 1) Please make sure your internet connection is working properly. You definitely need more than 1 - 2 Mbps of quality download bandwidth to have a decent playback ...
I'm Having Trouble Logging In: Lost / Forgotten Username Or Password; 'Invalid Login Credentials'
Login trouble is most often encountered by entering an incorrect username / password combination. Usernames are NOT case sensitive, but passwords ARE case sensitive. Please make sure you are typing in your chosen or assigned username, coupled with ...
Clearing Browser Cache
Here is a link to a tutorial on clearing your browser cache. http://www.wikihow.com/Clear-Your-Browser's-Cache
Why Didn't My Game Get Logged (Broken Down)?
If you uploaded a game and it didn't get logged (broken down), you may have forgotten to select a 'What type of breakdown?' option during your upload. When uploading matches into your VIDEOS folder, you are always presented with an option of whether ...
Firewall Information
Network: Here are some of the urls that need access in order for vidswap to run properly in your browser. *.vidswap.com *.s3.amazonaws.com *.s3-accelerate.amazonaws.com *.cloudfront.net Email: Whitelist @vidswap.com for any filters Specifically ...