Common Issues
Playback Errors in Google Chrome / Hardware Acceleration
If you're experiencing playback errors while using Google Chrome as your browser, here's something you can try. There is currently a bug in Chrome on Windows, and this may fix your issue: 1) Open Chrome and type, chrome://flags 2) Scroll about a ...
Video Playback Is Slow / Freezing / Buffering Issues
If you're experiencing slow video playback, here are a couple of things to try: 1) Please make sure your internet connection is working properly. You definitely need more than 1 - 2 Mbps of quality download bandwidth to have a decent playback ...
What is an 'Encoding Failure'?
To best understand what an 'encoding failure' is, we should quickly cover what encoding is. Encoding is the process that happens between when you upload your game and when we log your video. Basically, it is when our servers read all the raw data ...
Changing Login / Password / Personal Information
1. Start by clicking on your name in the upper right hand corner of the screen. Choose the 'Account' option: 2. Change any information you wish. Please be sure to press 'Save' when you finish the edits: 3. You can change your password by clicking on ...
I'm Having Trouble Logging In: Lost / Forgotten Username Or Password; 'Invalid Login Credentials'
Login trouble is most often encountered by entering an incorrect username / password combination. Usernames are NOT case sensitive, but passwords ARE case sensitive. Please make sure you are typing in your chosen or assigned username, coupled with ...
Clearing Browser Cache
Here is a link to a tutorial on clearing your browser cache. http://www.wikihow.com/Clear-Your-Browser's-Cache
Why Didn't My Game Get Logged (Broken Down)?
If you uploaded a game and it didn't get logged (broken down), you may have forgotten to select a 'What type of breakdown?' option during your upload. When uploading matches into your VIDEOS folder, you are always presented with an option of whether ...
What Is VidSwap.Com?
What is VidSwap? Quite simply, VidSwap.com is a sports analysis and video-sharing software rolled into one. We break down your games and return them to you within 6-12 hours, enabling you to keep your focus and attention right where you want them: on ...
Firewall Information
Network: Here are some of the urls that need access in order for vidswap to run properly in your browser. *.vidswap.com *.s3.amazonaws.com *.s3-accelerate.amazonaws.com *.cloudfront.net Email: Whitelist @vidswap.com for any filters Specifically ...
VidSwap Terms Of Use And User Data Privacy Policy
Here is a link to a document which covers the VidSwap Privacy Policy, Terms of Use, Privacy Policy, Cookies Policy, and other information. If you have any questions, or if there's anything we can help with, please contact Support at ...
5 Ways To Use VidSwap Better
Our "5 Ways..." webinar, including pointers on using telestrations, reviews, highlights, self-editing, and live video - tools you already have access to - to accomplish your coaching goals: https://youtu.be/MBgGVIBP-mc
Connection Problems? Upload Checklist!
Upload speeds are completely dependent upon two factors (both of which, unfortunately, we have no control over): file size and connection speed. If you are having trouble uploading your video, let's run though this checklist: 1. Please make sure to ...