FAQ
Converting / Compressing Video
Every once in a while you might experience issues with uploading video. This may be due to: 1) The upload having failed because we couldn't convert one of the files. 2) Needing to compress the files because you're attempting to upload on a slow ...
2023 Security Updates - New Account Login Protocol
Everyone on the Pixellot VidSwap team takes account security very seriously. As such, we are implementing some new upgrades over the next few weeks that will allow us to continue to provide you the tools and secure service you have come to depend ...
Initiating A Chat
Help is just a click away! If you are vexed by a question you simply can't find the answer to, please contact one of our support crew for help. In the lower right corner of the screen, click on the black 'Help' bubble: Type the word 'chat' into the ...
VidSwap Voluntary Product Accessibility Template (VPAT)
Here is a link to a document which covers the VidSwap Voluntary Product Accessibility Template (VPAT). If you have any questions, or if there's anything we can help with, please contact Support at support@vidswap.com.